Complaints procedure

Questions & Answers

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Veer apotheek De Tienden

We are always looking for ways to improve our products and services, with you as the patient at the center. Your opinion is very important to us. If you have any suggestions on how we can enhance our service and offerings, we would love to hear from you.

Do you have a complaint? Here's what to do next.

We’re sorry to hear you have a complaint. It’s important for us to know if you’re not satisfied. Please discuss the issue with one of our staff members or the pharmacist. We take every complaint seriously and will work with you to resolve it as quickly as possible. If we cannot find a solution together, you can read here what steps to take next.

Questions or complaints about the invoice?

Your health insurer is the point of contact for any questions or complaints regarding the care invoice you received from them. This includes questions or complaints about the costs of pharmaceutical care. You can find your insurer's contact details on your care invoice or insurance policy statement.

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