Privacy Terms

To provide quality pharmaceutical care, we collect your contact details and pharmaceutical data. We do this in accordance with the provisions of the Medical Treatment Agreement (WGBO) and the General Data Protection Regulation (GDPR). This means that we only use your data for providing pharmaceutical care and related administration, and we secure your data against breaches by third parties. Additionally, we may inform you about relevant developments, news, and/or offers using the contact details we have on file.

We retain your data for as long as necessary to provide our care and as long as required by law. After this period, we will delete your data. We share data with other healthcare providers, such as general practitioners, pharmacies, hospitals, physiotherapists, etc. This is done through secure systems and only when necessary regarding a current care question or with your consent. If data has been obtained with your consent, you have the right to withdraw that consent at any time. Our staff consult your data only when necessary to perform their tasks.

For your and our safety, camera footage from the waiting area is recorded. This footage will be deleted after a maximum of 3 months. We ask for your consent before making your medication data available to hospitals, general practitioners, and other pharmacies. We have engaged IT suppliers for the maintenance and management of our information systems. These suppliers have been carefully selected, and we have made clear agreements with them regarding confidentiality and security.

In some cases, we order individualized distribution forms (GDV) from another pharmacy based on a cooperation agreement. We also have contracts with your health insurer under which we forward your invoices. Furthermore, security measures according to NEN7510—a standard for information security in healthcare—are applied. If, despite our measures, unauthorized third parties gain access to your data, we will report this to the Data Protection Authority.

You have the right to access your data. If it turns out that the information we hold about you is incorrect, you have the right to have it corrected or deleted. In some cases, it may not be possible to fully comply with a request (for example, if your access would infringe on the privacy of others). If you wish to access your data, please contact us.

If you have complaints or compliments about how we handle your data, please contact us. If you are not satisfied with our response, you have the right to file a complaint with the Data Protection Authority.

For more information, you can also read our public brochure "Personal Data, Medications, and Your Privacy.